To return an item purchased on the website fabricstockitaly.ru Please read the procedure listed below. The return of goods purchased in the store is made in a different order, according to the Legislation of the Russian Federation.
Покупатель имеет право отказаться от товара в любое время до его передачи /в процессе передачи курьером / после передачи — в течение 7 календарных дней. Возврат товара надлежащего качества возможен если он не был в использовании, а также при сохранении его товарного вида, пломбы, фабричных ярлыков, упаковки, потребительских свойств, а также документа, подтверждающего факт покупки. Просим Вас производить осмотр ткани аккуратно. Если товар Вам не подошел или Вы передумали совершать покупку, не срывайте ценники, ярлыки и чипы. Товар должен быть возвращен вместе со всей оригинальной упаковкой. Важно: в случае выявления недостатков при возврате, наличии спора о причинах возникновения недостатков либо факте употребления товара и сохранности его изначального товарного вида будет проведена независимая экспертиза. Кроме того, покупатель не вправе отказаться от товара надлежащего качества, который имеет индивидуально-определенные свойства.
The return of the goods is made by submitting a correctly completed application, attaching the necessary documents, to the Seller by phone +7 (909) 680-29-92 (whatsapp/telegram), and then by sending an e-mail address or directly to the e-mail address: fabricstockitaly@gmail.com.
To return the product, it is necessary to fill out a return application in the form provided by the Seller at the request of the Buyer, in electronic form, or it can be attached to the returned Product and personally signed by the Buyer.
The buyer must return the product with all components and accessories (if available) or other components of the purchased product, which is defined in the product documentation. If a gift was attached to the product, it must be returned with the product.
The return of Goods of inadequate quality is possible within the time and in accordance with the procedure established by the legislation of the Russian Federation. In this case, the refund of the amount paid by the Buyer is carried out in the same way as the payment for the goods was made, no later than 10 (ten) days from the date of the Buyer's claim (a correctly completed refund application). The date of the Buyer's claim for a refund of the amount paid is the date on which the Seller received the goods back and confirmed the safety of its presentation and consumer properties, and when returning the Goods of inadequate quality
– the date of receipt of the goods by the Seller, subject to confirmation of its inadequate quality.
The seller submits an application for the pick-up of goods to a representative of the Transport company/Courier service, after which the day and time for meeting with the courier will be agreed with the client. Important: if you contact other transport companies on your own, we do not guarantee the safety of the goods, as well as their delivery. In this case, the Buyer is solely responsible for the quality of fulfillment of obligations by these services and the safety of the goods during transportation.
The cost of the return is borne by the Buyer, in case of return of the goods of proper quality. In case of return of the product in improper quality, the cost of return is borne by the Seller. The Buyer pays for the shipment or the Seller returns the money to the Buyer minus the cost of transporting the goods of proper quality. A representative of the transport company informs the customer about the cost of transportation services before shipment / at the time of making a refund.
We draw attention to the list of goods of proper quality, which, according to the Legislation of the Russian Federation, are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configurations – these are sewing and knitted products (linen and hosiery), as well as other goods included in the list approved by the Government The Russian Federation. An inadequate quality is recognized as a product that has flaws and cannot ensure performance
its functional qualities. The difference between the design elements and those stated in the description on the website, the discrepancy in shades does not relate to a malfunction or non-functionality of the product.
